KPIs added directly to the service don't have a lock icon and aren't tied to the service template. These KPIs aren't overwritten when you update the service template. For more information about creating KPIs, see Overview of creating KPIs in ITSI. You can also manually add KPIs that are specific to this service. Making any other changes to a linked KPI, such as deleting it or changing its name, unlinks the service from the template. You can set custom thresholds for all linked KPIs without unlinking the service. KPIs that were added to the service display a lock icon to indicate that they're linked to the template. You can choose to preserve any custom entity rules you define in the service when you update the service template. For more information, see Add entity rules to a service in ITSI. Some entity rules might have blank values intentionally and don't display the notification icon.Īdd or change entity rules as desired for the service. These entity rule values are meant to be custom for each service. Provide a value to filter the service to a specific set of entities. Review and configure the content received from the template.Īny entity rules without values that came from the template contain a icon. The service receives the entity rules, KPIs, KPI thresholds, and KPI importance values from the template. Make sure Link service to a service template is selected.Provide a title and optional description.From the ITSI main menu, click Configuration > Service Templates.The itoa_admin and itoa_team_admin have these capabilities by default. You must be assigned the write_itsi_service capability to configure services.For more information, see Create a service template in ITSI. You must create a service template and link at least one service to it.If you clone a service linked to a template, the clone is alo linked to the service template. Entity rules, KPIs, KPI threshold values, and KPI importance values are populated from the template. Create a service from a service template in ITSIĪfter you create a service from a service template in IT Service Intelligence (ITSI), any changes you make to a template are propagated to the service.
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